Large Revenue Cycle Provider Rapidly Expands Capabilities and Expertise with Support from Titan Health

Key Takeaways

• National RCM organization required rapid resolution of complex aged accounts across three major health systems

• Titan deployed METIS™, its proprietary technology platform, to build a customized workflow aligned to the engagement’s scale and complexity

• More than 26,000 accounts resolved across hundreds of payors, generating over $25 million in recoveries within six months

The Challenge

A national revenue cycle management provider faced a significant operational challenge involving a high volume of complex aged accounts spanning three large healthcare systems with more than 100 hospital locations operating across 33 separate patient accounting systems. Many accounts were aged beyond 365 days and included denials, partial payments, coordination of benefits issues, authorization gaps, billing errors, and missing charges. Each account required expert audit and analysis to determine the appropriate resolution path.

The accounts extended across nearly 500 payors in more than ten states, creating substantial operational complexity that demanded deep payer knowledge, cross functional expertise, and disciplined execution. Rapid resolution was essential for the RCM provider to maintain contractual compliance and meet financial performance requirements.

The Solution

Titan Health delivered a specialized audit, appeal, and recovery solution designed to address the scale and urgency of the engagement. Within three weeks, Titan trained and deployed a dedicated team that operated as a seamless extension of the RCM provider’s organization.

Most accounts required detailed investigation, including audit, appeal submission, claim rebilling, and coding correction. Titan designed and implemented a customized workflow tailored specifically to the engagement. This included structured reporting, productivity tracking, and a rigorous quality assurance framework to ensure timely and accurate action across all accounts.

The entire process was powered by Titan’s proprietary METIS™ technology platform, enabling workflow orchestration, performance visibility, and consistent execution at scale. The approach provided confidence to both the RCM provider and participating health systems that claims were being worked efficiently and with a high level of quality.

The Results

Titan successfully resolved more than 26,000 accounts across hundreds of payors, generating over $25 million in recovered revenue within a six month period. In addition to financial recovery, Titan delivered actionable insight into recurring denial patterns and root causes, helping prevent future payment delays and operational inefficiencies. The engagement enabled the RCM provider to meet contractual and financial obligations while strengthening long term revenue cycle performance.