Mending Payer Relations Smooths Revenue Cycle at Northwestern Med

Co Workers

Source: Revcycle Intelligence

Engaging in more productive conversations with payers helped Northwestern Medicine exceed net patient revenue goals and address its more pressing revenue cycle challenges, including COVID-19.

Payers and providers have existed on different sides of the same fence, meeting in the middle once or twice a year to negotiate contracts or resolve major issues. However, technology, revenue cycle optimization, and other trends are ushering in a new era of payer relations for Northwestern Medicine.